Delzani Postage & Delivery FAQ
DELIVERY INFORMATION
STANDARD SHIPPING (AUSTRALIA)
To offer you unbeatable prices on our products, we have streamlined our business, and we ship all orders from our Qld warehouse within 1 to 2 business days. (both Express and Regular Postage) If there is an extended delay for any reason, we will notify you via e-mail.
For orders under $200, Australia Post standard delivery charges apply and are calculated on actual rates, based on your order weight and delivery postcode at the time of checkout.
Orders over $200 (ex postage costs), will be eligible to receive cap rate shipping as outlined in the table below. Orders shipping to South Australia, Western Australia, Northern Territory, and Tasmania will be charged actual postage costs based on weight and postcode.
We ask you to please allow Australia Post up to 2 to 8 business days for standard delivery within Australia and up to 2 business days for express delivery once dispatched. (refer: Express shipping notes below)
However, most of our customers find that their order arrives much faster!!
Express delivery time of up to 2 business days is only available within the Express Post's next business day delivery network. The national next-business-day delivery network operates between capital cities and some major centers. If you are not in a next-day delivery location, your item will still be processed, handled, and delivered as fast as possible.
To offer you unbeatable prices on our products, we have streamlined our business, the warehouse team aims to ship all orders on Tuesday and Friday.
Express Post Charges are calculated on actual charges, based on your order weight and delivery postcode at the time of checkout.
HOW ARE MY PARCELS DELIVERED?
All our parcels are sent with Australia Post and are sent with tracking numbers to help with the expected delivery date.
STAR TRACK
For all parcels shipped via StarTrack, you must select 'Authority to Leave' (ATL), meaning your parcel will be left in a safe place if you’re not available to receive it. This ensures you avoid the additional $17 redelivery fee StarTrack charges for parcels without ATL. Please note that StarTrack delivery may not be available to all areas, and our checkout will automatically choose the best delivery provider based on your location to provide the most cost-effective option. For PO Boxes, Australia Post will be the selected provider. Tracking links for StarTrack are provided upon dispatch, allowing you to monitor your parcel’s progress.
AUTHORITY TO LEAVE (ATL) - EXCLUDES STAR TRACK
We offer the ability for 'Authority to Leave' the parcel if no one will be at home at the time of delivery (Not available with Star Track). By ticking the box at checkout 'Signature not required on delivery' you provide an 'Authority to Leave' if no one is home to receive your parcel. In doing so you agree to take full responsibility and liability if your parcel is left in an unsuitable location, lost, stolen, or damaged after the parcel has been left by the courier. Parcels do get stolen, wet, or chewed on by the family pet.
We highly recommend having your order delivered to your work address if no one is at your residential address during the day. You will need to leave us detailed instructions for where and how to leave your parcel during checkout.
PARCEL TRACKING
When we dispatch your order you will receive a dispatch notification email from us. In this email, you will find your parcel's tracking number.
You can usually track your order from your My Account area in your user profile. Check order tracking here
If you have not received your order within a reasonable time frame, please also check your tracking number on the Aust Post website to receive an update on your parcel's location or check with your local post office first. More often than not - your parcel is waiting for collection - and the local postmaster has failed to leave a parcel pickup notice in your letterbox.
To check your tracking number with Australia Post directly Click here
CAN WE PICK UP ORDERS FROM DZ WAREHOUSE?
Sorry no! We operate a large online and wholesale operation and our Delzani distribution center is set up to accommodate these core business activities. Unfortunately, we do not structure our business to deal with retail directly because of the high overheads involved. To achieve the high quality of the Delzani range – but at prices that are significantly cheaper than our closest competitors, we need to tailor how we interact.