Delzani Equestrian Postage & Delivery
How much is shipping?
Our shipping policy as to be one of the cheapest and easiest to understand.
Orders under $120* - $9.95 Flat rate for regular shipping
Orders over $120* - We offer free standard shipping * T&C's apply, see below
Express Shipping* - $13.95 Flat rate on all orders
To offer you great prices on our products, we have streamlined our warehouse dispatch days to Mondays & Thursdays for both standard and express shipping.
Applies to all orders over $120 (excluding shipping cost). Please note if you are returning an item from an order that original received free shipping (because you were over our free shipping threshold) but then return part or all of the order for a refund (which would have taken that order below the free shipping threshold) we will process your refund less our flat rate shipping cost.
We all want our orders delivered ASAP! At Delzani we understand this and we aim to ship all orders within 2 business days of receiving your order. If there is a delay for any reason, we will notify you via e-mail.
We ask you to please allow up to 4 to 7 business days for standard delivery within Australia. However most of our customers find that their order arrives in much less time.
How are my parcels delivered?
All our parcels are sent with Australia Post and are sent with tracking numbers to help with expected delivery date.
Authority to Leave (ATL)
We offer the ability for 'Authority to Leave' the parcel if no one will be at home at time of delivery. By ticking the box at checkout 'Signature not required on delivery' you provide an 'Authority to Leave' if no one is hoem to recieve your parcel. In doing so you agree to take full responsibility and liability if your parcel is left in an unsuitable location, lost, stolen or damaged after the parcel has been left by the courier. Parcels do get stolen, wet or chewed on by the family pet.
We highly recommend have your order delivered to your work address if no one is at your residential address during the day. You will need to leave us detailed instructions for where and how to leave your parcel during checkout.
I am still waiting for my parcel - how can I track its delivery status?
When we dispatch your order you will receive a dispatch notification email from us. In this email you will find your parcels tracking number.
You can usually track your order from your My Account area in your user profile. Check order tracking here.
If you have not received your order within a reasonable time frame, please alos check your tracking number on the Aust Post website to receive an update on your parcels location or check with your local post office first. More often than not - your parcel is waiting for collection - and the local post master has failed to leave a parcel pickup notice in your letterbox.
To check your tracking number with Australia Post directly click here.
Can we visit you directly to pickup orders?
Sorry no! We operate a large online and wholesale operation and our Delzani distribution centre is setup to accommodate these core business activities. Unfortunately, we don't structure our business to deal retail direct and the high over heads involved. To achieve the high quality of the Delzani range – but at prices that are significantly cheaper than our closest competitors, we need to tailor how we interact.