Delzani Postage & Delivery FAQ
DELIVERY INFORMATION
STANDARD SHIPPING (AUSTRALIA)
To offer you unbeatable prices on our products, we have streamlined our business, and we ship all orders from our Qld warehouse within 1 to 2 business days. (both Express and Regular Postage) If there is an extended delay for any reason, we will notify you via e-mail.
For orders under $200, Australia Post standard delivery charges apply and are calculated on actual rates, based on your order weight and delivery postcode at the time of checkout.
Orders over $200 (ex postage costs), will be eligible to receive cap rate shipping as outlined in the table below. Except for customers in South Australia, Western Australia, Northern Territory, and Tasmania who will be charged actual postage costs based on weight and postcode.
We ask you to please allow Australia Post up to 2 to 8 business days for standard delivery within Australia and up to 2 business days for express delivery once dispatched. (refer: Express shipping notes below)
However, most of our customers find that their order arrives much faster!!
Express delivery time of up to 2 business days is only available within the Express Post's next business day delivery network. The national next-business-day delivery network operates between capital cities and some major centers. If you are not in a next-day delivery location, your item will still be processed, handled, and delivered as fast as possible.
To offer you unbeatable prices on our products, we have streamlined our business, the warehouse team aims to ship all orders on Tuesday and Friday.
Express Post Charges are calculated on actual charges, based on your order weight and delivery postcode at the time of checkout.
HOW ARE MY PARCELS DELIVERED?
All our parcels are sent with Australia Post and are sent with tracking numbers to help with the expected delivery date.
AUTHORITY TO LEAVE (ATL)
We offer the ability for 'Authority to Leave' the parcel if no one will be at home at the time of delivery. By ticking the box at checkout 'Signature not required on delivery' you provide an 'Authority to Leave' if no one is home to receive your parcel. In doing so you agree to take full responsibility and liability if your parcel is left in an unsuitable location, lost, stolen, or damaged after the parcel has been left by the courier. Parcels do get stolen, wet, or chewed on by the family pet.
We highly recommend having your order delivered to your work address if no one is at your residential address during the day. You will need to leave us detailed instructions for where and how to leave your parcel during checkout.
PARCEL TRACKING
When we dispatch your order you will receive a dispatch notification email from us. In this email, you will find your parcel's tracking number.
You can usually track your order from your My Account area in your user profile. Check order tracking here
If you have not received your order within a reasonable time frame, please also check your tracking number on the Aust Post website to receive an update on your parcel's location or check with your local post office first. More often than not - your parcel is waiting for collection - and the local postmaster has failed to leave a parcel pickup notice in your letterbox.
To check your tracking number with Australia Post directly Click here
CAN WE PICK UP ORDERS FROM DZ WAREHOUSE?
Sorry no! We operate a large online and wholesale operation and our Delzani distribution center is set up to accommodate these core business activities. Unfortunately, we do not structure our business to deal with retail directly because of the high overheads involved. To achieve the high quality of the Delzani range – but at prices that are significantly cheaper than our closest competitors, we need to tailor how we interact.
Privacy Policy
Delzani is committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. We are bound by and will abide by the National Privacy Principles in the Privacy Act (Cth) 1988 . This is in addition to our existing obligations under the Privacy Act.
What personal information do we collect and hold?
In the process of conducting our business we are likely to collect a wide range of personal information about you. The type of personal information we collect always includes your name, residential and billing address, email address, telephone or mobile numbers and products and services we provide to you. We don’t store any credit card information on our web site. We pass it onto our bank for processing.
How do we collect personal information?
Delzani collects personal information directly from you when you submit it online at Delzani.com.au . There may be occasions when we collect information from publicly available sources or third parties. This information includes names, email addresses, telephone numbers and social media profile name sourced from permission based marketing activities.
Cookies and Web beacons
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
Some of our business partners (e.g. tracking utility company) use cookies and Web beacons on our site. We have no access to or control over these tracking technologies.
Delzani advertises with Google. Google may show you our ads based on your having visited our site. If you do not wish to see these ads you can opt-out by visiting the Google advertising opt-out page here http://www.google.com/privacy_ads.html.
Rate and Review
If you provide a review or rating for a product available through Delzani Online we reserve the right to publish part or all of your review or rating together with your first name and suburb.
Links to Other Sites
This Website contains links to other sites that are not owned or controlled by Delzani. Please be aware that we, Delzani, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this website.
How do we use personal information?
In order to improve and better our offers and service, we may keep track of patterns of use in the e-mails and social interactions we send. By supplying us your information, you have given us permission to communicate to you via mail, e-mail, SMS, MMS, social media and telephone to inform you about services we deliver relevant to you indefinitely.
Disclosure of personal information
We may use or disclose your personal information to organisations outside Delzani for purposes relating to the management of your account with us. Such organisations include: Service providers who manage the services provided to you; mailing systems which organise delivery of the products you have purchased; live help service providers, maintenance and repair services; market research; and our professional advisers, accountants, lawyers and auditors.
We require these organisations to adhere to strict confidentiality of your personal information and also seek to ensure that they adhere to the National Privacy Principles. These service providers may not use your personal information for their own marketing purposes.
Security
Delzani takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store and use or disclose personal information. We are continually upgrading these systems and reviewing our procedures to ensure the highest standards of security are used to protect your personal information.
How to access and amend personal information
If you wish to obtain a copy of our data privacy policy, access the personal information we hold about you or your personal information is inaccurate, incomplete outdated or to unsubscribe, please direct any queries regarding your privacy rights email sales@delzani.com.au.
The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act. Our objective is to respond to any request within a reasonable timeframe and no later than 30 days.
How your information may be shared
Except for the purposes outlined in the Delzani Privacy Policy, we never sell or disclose your personal information. However, we may release personal information under the following circumstances:
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when requested by the courts or laws (for example, a subpoena) or regulation or is requested by a government agency;
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where we deem a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; and/or to appropriate persons, where your communication suggests possible harm to others.
Changes in this Privacy Policy
If we decide to change our privacy policy, we will post those changes to this document, the home page and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
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