Delzani Returns & Warranty FAQ

Delzani Returns & Warranty FAQ main image Delzani Returns & Warranty FAQ image

We are sure you will love your Delzani products, if for any reason you are unhappy with your purchase or would like to swap for a different size, we will happily provide you with a 100% store credit. 

The Return Process:

To facilitate a fast return or refund please log an RA Request here.

Provide us with as much detailed information as possible, and include a picture of any manufacturing fault via email if required. 

Please keep in mind, that to accept your return, the below requirements must be met:

  • The item is in unworn, brand-new condition with original packaging;
  • The item is in unworn, brand-new condition with no marks or stains (including makeup, spray tan, etc);
  • The item is returned (and received) to us within 30 days of the delivery date; 

    *Afterpay. Afterpay charges us a 6% merchant fee for processing your payment. Should you cancel your order or request a refund, we are happy to assist, however, we will process your refund less the 6% Afterpay merchant fee as this does not get refunded to us.   

The Return Process: (eBay Sales)

If you purchased from eBay, you will need to open a Return request inside eBay.  To start a return:

1) Find the item in your eBay Purchase history and select "Return this item".
2) Select your reason for the return.
3) If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects.

Once we receive your item back we will provide you with a refund (less postage)

Delzani Returns Policy

I bought the wrong size or style, can I exchange it?

We all make mistakes!  To simplify our returns process, when you return your item we will issue you with an instore credit - so you can reorder the correct garments at your leisure. 

Importantly, if you are returning an item from an order that originally received free shipping (because your order total exceeded our free shipping threshold) and consequently returns part or all of the order (which would have taken that order below the free shipping threshold) we will process your credit/refund less our flat rate shipping cost. 

Postage costs to return your item to Delzani are at the purchaser's cost. Allow 3 - 5 working days after we have received your parcel for the credit to appear against your Delzani account.

Received the wrong item:

Occasionally we get it wrong! If we make a mistake and send you an incorrect item, size or style of product (we are only human!), please contact us so we can arrange a replacement at our expense, as soon as possible. These items need to be returned to us within 14 days of receipt. Please don't use the item as we will not accept products back once they have been in use or been modified in any way. Please follow our Returns Process outlined above.

Can we visit you directly to exchange orders?

We operate an online and wholesale operation and the Delzani distribution centre is set up to accommodate these core business activities. Unfortunately, we don't structure our business to deal with retail directly. Delzani is structured to achieve high quality across the Delzani range – at extremely competitive prices.

Clothing Warranty

We will happily replace or repair any of our clothing  products that display a manufacturing fault. Most manufacturing faults are easily identified the first time a product is worn or washed. 

None of our products is sold with Express Warranties or Extended Manufacturers Warranties. We do not guarantee that our garments will last any set period of time - they can just as easily be damaged from a misadventure in the first week of wear, as they can 12 months later. We go to great lengths to ensure our products are of high quality, with strong fabrics and fittings.

However, all our products are sold with a consumer guarantee. The law automatically gives consumers rights when they buy goods and services from a Qld Business

Horse Rugs Warranty

If you are not 100% happy with the quality and fit of your new Delzani horse rugs, send them back to us for a full refund before using them.

At Delzani we expect under normal conditions, our products will serve you well. We ask that you check your rugs & products carefully, before using them on your horse or making any modifications, to satisfy yourself that they are of high quality and free from any manufacturing defects, which may shorten the expected life of your purchase.

This ensures that if a rug or product is damaged sooner than expected - you can be satisfied the product was sound, to begin with, and any damage is a result of an accident. It is almost impossible to discern if there was a manufacturing fault with a rug after your horse has destroyed it.

When you first put the rug or product on, we recommend trying it on over a sheet or another rug to check the fit and design. If you have any concerns about the fit, sizing, quality, or whether it will be suitable for the task you have in mind, please get in touch with us so we can set up an exchange or return the item for a full refund.

By using the item, you affirm that you carefully examined your purchase and are completely pleased with its suitability for the work at hand as well as your horse's surroundings and temperament.

None of our products are sold with Express Warranties or Extended Manufacturers warranties. We do not guarantee that our rugs will last any set period of time, horses are unpredictable - horse rugs can just as easily be destroyed or torn via misadventure in the first hour of use as they can 18 months later.

Common sense has to prevail, horses are large animals and damage to a horse rug can and will occur from an endless list of activities. We will not honour replacements for any item that has been destroyed from misadventure. Rugs will get damaged and torn from slipping, snagging, biting, fencing, rolling, ill fitting rug etc - the list of possibilities is endless.

However, all our products are sold with a 
consumer guarantee. The law automatically gives consumers rights when they buy goods and services from a Qld business.

Returning soiled items:

Please use some common sense and common courtesy when returning items. If we receive an item back and it is marked or stained (no matter how minor in your opinion) and this will prevent the item from being returned to stock as new and resold - we will provide you with two options: 1) If used we will return the soiled garment to you at your expense, or 2) if not used (other than to test fit) and only minor marks or stains then we will charge a restocking fee to cover the costs of cleaning and discounting your returned item that is dirty.

To ensure you have a minimal loss, items that have an obvious use, marks and stains, etc can not be resold and will need to be cleaned and re-sold in our discount bin. Most items will be marked down to 75% of their original sale price depending on the state they are returned in and we will provide you with a credit or refund to this extent less cleaning fees.

To avoid disappointment, please ensure all items are clean when returned.

Does Delzani offer free exchanges?

Unfortunately no. I’m sure you are aware our prices are between 30% to 40% cheaper than our competitors. We prefer to offer you great prices upfront, than inflate our prices to cover returns-  that only benefit a small number of our customers.  

What if I have more questions?

If you have any questions about our products or service, please Email Us.