Delzani Returns & Warranty FAQ

Delzani Returns & Warranty FAQ main image Delzani Returns & Warranty FAQ image

We stand behind every piece of Delzani gear.

If the size isn’t right or something’s not quite what you expected, we’ll sort it quickly with a 100% store credit so you can reorder with confidence.

Start a Return Here:

  1. Log into My Account
  2. Open Resolution Centre
  3. Click Open a new support request
  4. Select Item Dispute, choose your reason and Order ID

You can track progress anytime from inside your account.

LOG A RETURN / WARRANTY REQUEST

Submit your request here.

Quick tip: If you’re reporting a manufacturing fault, please include clear photos when requested - it speeds everything up.

Return Eligibility (Quick Check)

  • The item is brand-new condition with original packaging;
  • The item is brand-new condition with no marks or stains
  • The item is returned to us within 30 days of the delivery; 
  • Clean and free from marks or stains (including hair, dirt, etc.)
Try-on is fine: You can check fit - just keep items returnable.

Trying items on (keep it clean)

You’re welcome to trial the fit - just ensure the item remains in returnable condition.

For horse rugs: try on over another rug or on a clean, dry horse so the rug remains in as-new condition.

I bought the wrong size or style - can I exchange it?

Yes - we issue a store credit when you return the item, so you can reorder the correct size or style when it suits you.

Free shipping adjustment: If your original order qualified for free shipping and the return takes the order below the free shipping threshold, the original shipping cost will be deducted from your credit.

Return postage is at the purchaser’s cost. Credits are processed within 3–5 working days of receiving your parcel.

Received the wrong item?

If we sent the wrong item, size or style, we’ll fix it at our expense. Please contact us as soon as possible so we can arrange a replacement.

  • Incorrect items must be returned within 30 days of receipt
  • Please do not use or modify the item (we cannot accept items once used or modified)

eBay orders

If you purchased through eBay, returns must be lodged inside eBay:

  1. Find the item in your Purchase history and select Return this item
  2. Select your reason for return
  3. If the item arrived damaged or faulty, you can add up to 10 photos

Once your item is received, a refund will be processed less postage.

Can I visit to exchange an order?

Delzani isn’t a traditional retail store - and that’s intentional.

By operating online and through wholesale partners, we put the investment into better materials, better construction and better value for riders, instead of shopfront overheads.

The Resolution Centre is your direct line to our team. It links straight to your order, speeds up assessments and ensures exchanges, credits and warranty claims are handled as quickly as possible - without the delays of a retail counter.

That structure is what keeps our gear accessible, our turnaround fast and our focus where it belongs: on the rider and the horse.

Clothing warranty

We stand behind the quality of every Delzani garment. If you believe your item has a genuine manufacturing issue, lodge a request through the Resolution Centre and our team will assess it promptly and arrange the appropriate repair, replacement or credit.

Most manufacturing issues are identifiable before first wear or after the initial wash, so we recommend checking your garment early to ensure everything is exactly as expected.

Our apparel is designed for durability in real riding conditions using carefully selected performance fabrics and trims. As with any technical clothing, lifespan will vary depending on use, environment and care, so we do not offer fixed-term express or extended warranties.

All Delzani products come with the consumer guarantees provided under Australian law.

Horse Rug Warranty

If you’re not 100% happy with the quality, fit or finish of your new Delzani rug, return it before use for a full refund.

Under normal day-to-day use, our rugs are designed to serve you well. Before first use (and before making any modifications), please take a few minutes to check the rug carefully so you can be confident it’s sound and suitable for your horse and intended use.

Before first use - quick check

  • Inspect the rug carefully for any issues
  • Check all fittings, straps and stitching
  • Trial the fit on a clean, dry horse or over a sheet / another rug

If you have any concerns about fit, sizing, quality, or suitability, please contact us before use so we can organise an exchange, credit or return.

Why this matters: This quick check confirms the rug was sound to begin with. Once a rug has been used in the paddock, it becomes difficult to determine whether damage was present beforehand or caused by wear, environment or normal horse behaviour. For this reason, warranty claims may be declined after use.

By using the rug, you confirm that you have inspected it and are satisfied with its fit, condition and suitability for your horse, paddock conditions and intended use.

Rug lifespan & real-world use

Horse rugs are performance products used in unpredictable environments. Lifespan will vary depending on fit, horse behaviour, paddock conditions and interaction with other horses.

Delzani rugs are not sold with express or extended warranties, and we do not guarantee a rug will last a set period of time. Accidental damage can occur at any time and may include (without limitation) rolling, fencing, slipping, snagging, biting, rubbing, or incorrect fit.

All Delzani products come with the consumer guarantees provided under Australian law.

Returning items in as-new condition

Please ensure all returns are clean and in as-new condition. If we receive an item back marked or stained (even minor), and it cannot be returned to stock as new, we will provide two options:

  1. We can return the item to you at your expense, or
  2. If the item has only been tried on and marks are minor, we may apply a cleaning/restocking fee and issue a reduced credit.

Items with obvious use, marks or stains may need to be cleaned and sold at a discount. In these cases, any credit/refund may be based on the reduced resale value less cleaning fees.

Does Delzani offer free exchanges?

We don’t build the cost of returns and exchanges into our pricing.

Instead, we keep our everyday prices 30 - 40% lower than traditional retail and pass that value on to every rider - not just the small number who need to send something back.

It’s a simple, fair model: you get better gear at a better price up front, and if you do need to return something, you can do so through the Resolution Centre quickly and efficiently.

This approach allows us to invest more into product quality and performance - and keep Delzani accessible to more riders.

Afterpay

Afterpay charges a 6% merchant fee which is not refunded to us. Any Afterpay refund will be processed less the original merchant fee.

Need help?

delzani.sales@delzani.com.au