Frequently Asked Questions · Delzani Stockist
SETTING UP MY ACCOUNT
Q: How do I become a wholesale customer?
It's simple and easy, we only require for account vetting purposes the following:
- Australian Business Number
- Trading Name
- Billing Address
- Shipping Address
- Contact Name
- Phone Number
- Email (for login and future correspondence)
Once the above information is received via email firstname.lastname@example.org we will establish your new account and forward your wholesale login details so that you can proceed with placing your initial order.
Q: Are there minimum requirements to be a wholesale customer?
To enjoy wholesale pricing we require that the initial order be placed within the first four weeks of establishing your account with all orders exceeding a $500 minimum (i.e. before shipping).
We do not set recommended prices for your store. We understand that every business has a unique location, overheads and market position that will impact the price they are able to provide to their customers. Accordingly, we recommend you set your own retail price on our garments for your store.
Any wholesale accounts that are inactive for more than three months will be removed from the program.
Q: Can I see the price list before signing up?
We can provide a temporary login so that you can peruse our available range and wholesale pricing.
Q: What are the benefits of being a wholesale customer?
There are no complex wholesale agreements with Delzani. We offer an easy online shopping experience when logged into your Delzani account.
You will enjoy unique wholesale pricing that is significantly discounted from our online prices. Your customers will love access to our high quality, yet affordable equestrian clothing. The Delzani range is continuously evolving as new technology becomes available and most importantly, we are very proactive in integrating feedback from our passionate customers.
We let you decide the price that you set for your customers in your store. We understand that every business has a unique location, overheads and market position that will impact the price they are able to provide to their customers.
Accordingly, you are free to retail our garments for any price that you set.
ABOUT MY ACCOUNT
Q: Can I Use The Same Email Address For Retail and Wholesale Pricing?
Should you wish to place a retail order or view retail pricing you will need to log out of your wholesale Delzani account and create another login with your personal email address.
Q: Do Wholesale accounts participate in the Delzani Cash Rewards program?
The Delzani Cash Rewards program is afforded to retail online-only customers. Wholesale accounts do not participate in the rewards program as they enjoy the full benefits of heavily discounted products.
Q: I'm Having Trouble Logging In. What Should I Do?
Initially, we recommend you clear your browser cache (this is the fault for most login issues). If an error message persists please feel free to reach out to us for further assistance at email@example.com
Q: Can I speak to someone about my account?
As above, our business structure does not accommodate a call centre. We can answer all questions via email and will respond in a timely manner. To discuss your account further please reach to out to us for further assistance at firstname.lastname@example.org
PLACING OR MODIFYING AN ORDER
Q: Can I call you to place an order?
Delzani operates as an online and wholesale operation and our distribution centre is set up to accommodate these core business activities. The business structure does not accommodate a call centre. To achieve the high-quality Delzani range and at prices that are significantly cheaper than our closest competitors, we need to tailor how we interact.
All inventory is listed as available for sale on our website.
Q: How can I modify my order?
If you wish to modify an order after it has been placed online then please ensure that we have received the email before 12:00 pm on Mondays or Thursdays and we will update and confirm via reply email.
SHIPPING & DELIVERY
Q: What Are My Shipping Options?
Our wholesale shipping policy is one of the cheapest and easiest to understand.
We offer flat rate shipping at $23.95. All orders are sent via Australia Post with tracking numbers to enable you to view the expected delivery date. We ask you to please allow up to 4 to 7 business days for standard delivery. However, most of our customers find that their order arrives in much less time.
To offer you great prices on our products, we have streamlined our dispatch team days to Mondays and Thursdays. If there are any delays for reasons outside of our control, we will notify you via e-mail.
Q: How Can I Track My Order?
When we dispatch your order you will receive a dispatch notification email from us. In this email, you will find your parcel's tracking number. You can also track your order from your Delzani account dashboard. check order tracking here.
If you have not received your order within a reasonable time frame, please also check your tracking number on the Aust Post website. There you can register to receive an update on your parcel's location. More often than not - your parcel is waiting for collection - and the local postmaster has failed to leave a parcel pickup notice in your letterbox.
To check your tracking number with Australia Post directly click here
Q: Can we visit you directly to pick up our order?
Delzani operates as an online and wholesale operation and our distribution centre is set up to accommodate these core business activities. The business structure does not accommodate walk-in traffic. To achieve the high-quality Delzani range and at prices that are significantly cheaper than our closest competitors, we need to tailor how we interact.
RECEIVING MY ORDER
Q: My order has arrived and something is wrong
If we make a mistake and send you an incorrect item, size or style of product (we are only human!).
To facilitate a fast replacement please log an RA Request here.
Provide us as much detailed information as possible, and include a picture of any manufacturing fault via email if required. Please note our admin office is only staffed on Mondays and Thursdays.
Q: If a product has a manufacturing fault, how do I proceed?
If you receive a product with manufacturing faulty we will happily replace or repair it.
Outside of this, none of our products is sold with express warranties or extended manufacturer's warranties. We do not guarantee that our garments will last any set period of time - they can just as easily be damaged from a misadventure in the first week of wear, as they can 12 months later. We go to great lengths to ensure our products are of high quality, with strong fabrics and fittings.
Please lodge a return request RA Request here